By accessing, registering on, or using the Platform, you agree to be bound by these Terms. Your continued use of the Platform shall constitute your ongoing acceptance of these Terms, as may be amended from time to time.
Acceptance of these Terms (together with Bridge's Privacy Policy) at the registration stage covers your access to the Platform only. It does not constitute, and shall not be construed as, your acceptance of the terms and conditions, privacy policy, or Key Fact Statement of any specific lender. Where you proceed to apply for a loan, the Regulated Entity's own Terms and Conditions and Privacy Policy shall be separately presented to you and shall require your distinct, unticked-by-default consent at the start of the loan application journey, before any lending-specific data is collected.
Bridge does not provide any financial products or services on its own account and does not act as a lender, insurer, or financial advisor. Any information, content, comparisons, or tools on the Platform are for general informational purposes only and do not constitute financial, investment, tax, legal, or other professional advice. You should obtain independent professional advice before making any financial decisions.
The current list of Service Providers/Regulated Entities live on the Platform, including Padmalaya, is available on the Partners page of the Platform.
Where the Platform displays or ranks more than one loan offer from different Regulated Entities, such display/ranking is generated on a neutral, non-discriminatory basis and is not influenced by the commission or fee payable to Bridge by the concerned Regulated Entity. Bridge does not accept payment from any Regulated Entity to secure preferential placement or ranking of its offers.
By using the Platform, you represent that you are legally competent to enter into binding agreements under applicable law. You agree to provide accurate, complete, and up-to-date information at all times. Any incorrect or misleading information may result in rejection of your application or suspension of your access. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
Bridge does not guarantee the approval, rejection, or processing of any application submitted through the Platform. All decisions relating to eligibility, sanction, pricing, tenure, and terms of financial products are determined solely by the relevant Regulated Entity, including Padmalaya. Bridge shall not be responsible for inaccuracies, omissions, or changes in information received from third parties.
By registering on or using the Platform, you consent to receive transactional and service-related communications (such as OTPs, alerts, and status updates) from Bridge, relevant Regulated Entities, and their authorised service providers via SMS, voice calls, WhatsApp, email, in-app notifications, and other electronic means, to the extent permitted by applicable law. Promotional communications shall be sent only on the basis of your specific, informed, and revocable consent, in compliance with the Telecom Commercial Communications Customer Preference Regulations, 2018 (as amended) and applicable TRAI frameworks. You may withdraw promotional consent or update preferences at any time through the prescribed opt-out mechanism, without affecting transactional communications.
Bridge collects and processes your personal data (including identification, contact, device, financial, and credit information) only for limited purposes: operating the Platform, facilitating applications with Regulated Entities, supporting fraud prevention, KYC, and credit assessment, and meeting legal or regulatory requirements. This is done on the basis of your free, specific, and informed consent or other lawful grounds under the Digital Personal Data Protection Act, 2023.
The App shall request only need-based device permissions. Bridge does not access, and shall not request access to, your contact list, call logs, or non-transactional SMS inbox. Camera and file/storage access is requested strictly on a one-time, purpose-limited basis for document capture during KYC, and only after your specific consent on the relevant screen.
Full details of data categories, purposes, sharing, retention, your rights (including withdrawal of consent, correction, erasure, and grievance redressal), and our security measures are set out in our Privacy Policy.
All financial products and services available through the Platform are offered by independent Regulated Entities. Bridge does not control or influence the credit decisions, terms, or performance of such providers and shall not be liable for any acts, omissions, or deficiencies on their part. The contractual relationship for a loan is solely between you and the concerned Regulated Entity; Bridge is not a party to, and assumes no obligations under, such loan agreements.
Bridge may receive commissions, referral fees, or other consideration from Regulated Entities in connection with successful facilitation of services. Bridge does not charge, and is not entitled to collect, any fee directly from Borrowers. Any interest, fees, charges, penal charges, or other amounts payable in relation to a financial product shall be determined and levied solely by the concerned Regulated Entity in accordance with applicable RBI guidelines, including the RBI circular on "Fair Lending Practice – Penal Charges in Loan Accounts" dated August 18, 2023 (as amended). Penal charges, if any, shall be disclosed transparently in the KFS, sanction letter, and loan agreement, and shall not be capitalised or treated as penal interest added to the rate of interest.
For any digital loan or credit facility facilitated through the Platform, the concerned Regulated Entity shall provide you with a Key Fact Statement ("KFS") in the standardised format prescribed by the Reserve Bank of India, containing key information including the all-inclusive Annual Percentage Rate ("APR"), total payable amount, instalment schedule, fees and charges (including third-party charges), penal charges, cooling-off period, and grievance redress and recovery mechanism details, prior to execution of the loan agreement. Your specific consent to the KFS is captured at the loan-disbursement stage of the journey, distinct from your acceptance of these Terms and of the Regulated Entity's own Terms and Conditions. Any deviation from the terms in the KFS shall require your explicit consent in accordance with applicable RBI directions.
Where required under applicable RBI guidelines on digital lending, borrowers shall be provided a cooling-off or look-up period as specified in the KFS, during which they may exit the digital loan by paying the principal and proportionate APR, without any prepayment penalty or foreclosure charges, subject to any non-refundable processing fees disclosed upfront.
Recovery and collection activities shall be undertaken only by the concerned Regulated Entity and its authorised recovery agents, strictly in accordance with applicable RBI guidelines on recovery agents, fair practices code, and digital lending norms. Before any recovery agent contacts you regarding a specific loan, the concerned Regulated Entity shall notify you of the outstanding dues. Bridge does not itself undertake recovery activities and does not authorise any person to use coercive, abusive, or unlawful means for collections.
The Platform and all services are provided on an "as is" and "as available" basis without any warranties, express or implied, including but not limited to warranties of accuracy, reliability, fitness for a particular purpose, or uninterrupted availability.
To the fullest extent permitted by law, Bridge shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use of the Platform or services. In no event shall the total liability of Bridge exceed the amount of fees earned by it in relation to the specific transaction giving rise to the claim, or INR 2,000, whichever is lower. This limitation does not apply to claims arising from Bridge's fraud, gross negligence, or wilful misconduct.
You agree to indemnify and hold harmless Bridge, its affiliates, directors, employees, and representatives from and against any claims, losses, liabilities, or expenses arising out of your misuse of the Platform, breach of these Terms, or violation of applicable laws, save to the extent such claims, losses, liabilities or expenses arise from Bridge's own breach, negligence, or wilful misconduct.
Bridge has designated a Grievance Redressal Officer ("GRO") whose name, designation, email address, and contact details are set out below and are also displayed on the Platform and in the Privacy Policy:
| Name | Tanmay Kumar |
| Address | No. 5th Floor, Wing A, Statesman House 148, Barakhamba Road, Connaught Place, Delhi - 110001, India |
| Phone | 8287212984 |
| grievance@bridgecapital.in |
We shall acknowledge your grievance within 48 hours and endeavour to resolve it within 30 days, in line with applicable RBI guidelines. Grievances relating to any specific loan or financial product may also be escalated to the concerned Regulated Entity's own Grievance Redressal Officer, whose details appear in the KFS, sanction letter, and that Regulated Entity's website. If unsatisfied, you may further escalate under the Reserve Bank Integrated Ombudsman Scheme, the RBI Complaint Management System (CMS) portal at cms.rbi.org.in, or the RBI Sachet Portal at sachet.rbi.org.in.
Bridge reserves the right to suspend, restrict, or terminate your access to the Platform at its discretion, including in cases of suspected fraud, misuse, or regulatory requirements, without prior notice where necessary. Suspension or termination of Platform access does not extinguish any subsisting repayment obligation you may have to a Regulated Entity.
All content, technology, trademarks, and materials on the Platform are the exclusive property of Bridge or its licensors. No rights are granted to users except for limited use of the Platform in accordance with these Terms.
Bridge shall not be liable for any failure or delay in performance due to events beyond its reasonable control, including natural disasters, system failures, regulatory actions, or network disruptions.
Bridge reserves the right to modify these Terms at any time. Updated Terms shall be made available on the Platform, and continued use shall constitute acceptance of such modifications.
These Terms shall be governed by and construed in accordance with the laws of India. Courts at New Delhi shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms.
These Terms constitute the entire agreement between you and Bridge in relation to the use of the Platform and supersede all prior understandings. If any provision is held invalid, the remaining provisions shall continue in full force and effect.
By accessing or using the Platform, any individual or entity shall be deemed to have become a user of Bridge ("User") and agrees to be bound by, and comply with, these Terms and Conditions, as amended from time to time. Continued use of the Platform constitutes ongoing acceptance of these Terms.
